Monitor user activity and gain immediate insight into the experience of your customers.

Customer Experience Manager™
Measure the performance and quality of Web-based end-user transactions. Monitor performance from the high-level business process down to the transaction component level in real-time. Performance monitoring helps identify, prioritize and resolve problems before additional users are affected.

What is Customer Experience Manager?
It is a performance monitoring product that measures Web application performance for each individual customer by user name. This enables both your business managers and IT staff to understand and resolve performance problems before end-users call for support.

What performance monitoring needs does it meet?
Unlike technical performance monitoring of applets or SQL statements, it enables you to monitor user activities, including login, account update or purchase transactions, at the business process level. This level of performance monitoring offers immediate insight into the experience of your customers.

What performance monitoring features does it offer?
Our performance monitoring product offers real-time transaction performance monitoring, performance trending, automated reporting, customized alerts and integration with other CA and multi-vendor solutions.

What platforms does it support?
It supports performance monitoring on any Web-based application using HTTP or HTTPS, whether it was built on Java, .NET, Linux on System z, mainframe or other technology.

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DIR’s Information and Communications Technology (ICT) Cooperative (Co-op) Contracts Program

RFD is an authorized DIR ICT Cooperative Contract holder for DIR-SDD-788 and authorized partner and reseller for CA Technologies in the State of Texas. Click here to find out more about the RFD/CA Technologies ICT Co-op relationship.